• Configurator(you do it on the site)you do it on the site • Super Design(have our Designers do it)
HOW DOES THE CONFIGURATOR WORK?
Through the options we offer, simple and quick customizations are done and purchased directly on the site!
WHAT'S A "SUPER DESIGN"?
With the "Super Design” You can ask our graphic department for a completely customized design, just as you imagine it! Fill out the application form and receive your preview.
If you already have a graphic sketch suitable for printing, we will create for free the digital preview applied to the chosen model and we will make the last adjustments and changes before printing.
Frequently asked question?
Use this text to answer questions in as much detail as possible for your customers.
Timing
HOW LONG DOES IT TAKE TO GET A PREVIEW?
If you have requested a "Super Design” We will send you a preview in the 48 h subsequent to sending the request. The times are valid during working days (Monday-Friday), holidays and weekends excluded.
HOW LONG DOES IT TAKE FOR PRODUCTION?
From the time of payment of your order, on average it will take approximately 1 / 2 weeks for the production.
Remember that the production process includes several complex phases connected to each other, to receive a product of surprising quality and customized as you want it will be necessary to wait the necessary time.
HOW LONG DOES IT TAKE FOR SHIPPING?
Standard Delivery: 7-14 days (USPS)
Fast Delivery: 3-7 Days (DHL, FedEx, UPS)
Shipping: 15-30 Days
WHY DO YOU HAVE TO WAIT LONGER THAN USUAL?
Custom products come created entirely from us from the moment you place your order.
That means we don't have everything ready yet, but we have to: cut the leather, prepare the print, print to the leather, make all the elements that make up the basketball, do quality control, pack it, and ship it.
So you will have to wait a little bit but it is worth it because the result will be unique, inimitable and of quality!
Minimum Quantities
WHAT IS THE MINIMUM ORDER?
All basketball products, no minimum order!
IS IT POSSIBLE TO PURCHASE MULTIPLE BASKETBALLS WITH MULTIPLE DESIGNS FOR A SINGLE ORDER?
When you buy more than one basketball, not only can enjoy our discount price. It also allows each basketball to have a different design.
Order
WHAT PAYMENT METHODS ARE ACCEPTED?
Through PayPal you have the option to pay credit card or PayPal balance, registration is not required. it will be handled safely by Paypal
You can do a Bank Transfer (for some countries only).
CAN I TRY SAMPLES?
You can make samples or purchase our stock samples directly to evaluate the quality of the product, such as feel, grip strength, rebound, flatulence, assembly process, etc. .
Make A Sample Click Here>> Buy A Sample Click Here>>
CAN I MAKE A RETURN?
If the product that was delivered to you has serious defects or does not clearly reflect the preview you have confirmed, do not worry, we are always available to be able to transform a possible disappointment into a masterpiece. you can send a dispute request to [email protected] indicating your order number.
CAN I CANCEL AN ORDER?
An order can be canceled, but only in the following cases:
1. If the status of your order is in "processing”, You can cancel your order within 2 hours of confirmation or from payment.
2. If the status of your order is in "processing"But more than 2 hours have passed, you can send a cancellation request to [email protected] indicating your order number, our operators will check the status of the order and if it is not already at an advanced stage we can cancel it. In this case a percentage equal to 10% of the total amount of the order will be withheld relating to the costs of managing your order.
If your order is already in a more advanced stage of processing (production, shipment, completed, etc ...) it will not be possible to cancel the order.
For more information on the status of your order you can go to the section "my account"Or contact us.
Technical information
IN WHAT FORMAT SHOULD I SEND THE LOGOS?
Logos must be sent in Vector (svg, ai, eps, pdf). If you do not have the Vector file (ask the person who created the logo, they will surely have it) send Logos and images in the highest possible definition (300 dpi). If you send a low definition image we will not be able to guarantee optimal print quality.
HOW DO I CHOOSE THE SIZES?
You can refer to Size Guide
WILL THE PREVIEW RESPECT THE FINISHED PRODUCT?
We are sure you will like the final result more than the preview.
Pricing
WHAT ARE THE PRICES FOR A "SUPER DESIGN"?
The creation of a "Super Design" is free
WHERE CAN I FIND THE PRICE LIST / CATALOG?
All our products are available on the site and the prices are always updated,
If you are looking for a product that you cannot find on the site contact us, we are often able to provide you with what you are looking for!
CONTACT US>>
HOW MUCH DO YOU PAY FOR THE SHIPPING?
Rates vary depending on the country of destination, add the products to the cart and calculate the shipping costs to get an accurate estimate.